Refund policy

Returns & Refunds Policy
PRM Automotive (trading in New Zealand)
Updated: [20/11/25]

  1. Your rights under New Zealand law
    We recognise that under the Consumer Guarantees Act 1993 (CGA), consumers purchasing goods or services for personal, household or domestic use are entitled to certain guarantees — including that goods are of acceptable quality, fit for purpose, and match their description. Consumer NZ+3Consumer Protection+3Consumer Protection+3
    If a product or service fails to meet these guarantees, you have a right to a remedy such as repair, replacement or refund. Consumer Protection+2Sprintlaw NZ+2

  2. Change of mind
    Unless required by law, we do not accept returns or provide refunds simply because you change your mind, selected the wrong product, or decided not to proceed with a service.
    For example, if you buy a set of wheels and later decide you don’t want them — that is not a fault or guarantee breach, so a refund or return is not automatically available under our policy.

  3. When you are eligible for a remedy
    You are eligible for a remedy (repair, replacement or refund) if:

    • The goods are faulty, unsafe, or do not match the description given. Consumer Protection+1

    • The service provided fails to meet the guarantees of reasonable care and skill, fit for purpose, or carried out within a reasonable time. Consumer Protection
      If such issues arise, please contact us promptly and provide proof of purchase.

  4. How we handle remedies

    • For minor faults: we will generally offer a repair or replacement.

    • For major faults (i.e., defects so serious that a reasonable consumer wouldn’t have bought the product had they known), you may request a refund or replacement. Consumer NZ+1

    • We will process refunds using the original payment method where possible and within a reasonable timeframe.

  5. Exceptions & limitations

    • This policy does not waive or limit your rights under the CGA. Any attempt to contract out of those rights is illegal. Consumer NZ

    • We are not obliged to accept returns or issue refunds if the only reason is a change of mind, incorrect fitment (unless a fitment guarantee was given), misuse, damage after delivery, or alteration by the customer.

    • For services already performed and accepted, only partial refunds may apply if any portion of the service has been rendered and retains value.

  6. How to request a remedy
    Please contact us at:

    • Phone: +64 27 388 3199

    • Email: pipiroamotors@gmail.com

    • Address: 32 Reta Crescent, Kerepehi 3671, New Zealand

  7. Additional information

    • For custom‑ordered parts or product fitment services (e.g., suspension kits, wheels, tyres), please note that once the order is placed or work has commenced, change‑of‑mind cancellations may incur costs or may not be eligible for refunds.

    • This policy may be updated from time to time. The version published on our website is the current version.